SHIPPING POLICY
All orders are processed and shipped directly from our print partners. Most items ship within 2–5 business days, though production times may vary depending on the product. Once your order ships, you’ll receive a tracking number so you can follow it all the way to your door. Please double‑check your shipping address at checkout — we are unable to make changes once an order has entered production.
Delivery times depend on your location and the carrier. Most customers receive their orders within 5–7 business days after production. Please note that holidays, weather, and carrier delays may affect delivery times. Once your package is with the carrier, we are unable to expedite or reroute it.
RETURN POLICY
Because all ARTiculate items are made to order, we do not accept returns or exchanges for size, color, or buyer’s remorse. Please double‑check your selections before placing your order.
If your item arrives damaged, misprinted, or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We’ll work with our print partner to replace it at no cost to you.
If your package is lost in transit, reach out once the carrier marks it as delayed or missing. We’ll help track it down or arrange a replacement when eligible.
We cannot offer refunds for orders with incorrect shipping addresses or for items returned without prior approval.
PAYMENT METHOD
Back Roads Club accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure digital payment options such as Apple Pay and Google Pay. For flexible payment, customers can choose Afterpay or Klarna at checkout to split their purchase into interest‑free installments. All payments are processed through trusted third‑party providers, and payment is collected at the time of purchase so production can begin immediately.
CONTACT/SUPPORT
If you need help with an order, have a question, or just want to reach out, you can contact us anytime at articulate@daphnetapp.com. We’re a small team, but we do our best to respond quickly.